Thank you for choosing Karizanta LTD as your hosting and domain provider. We strive to deliver excellent services and customer satisfaction. This Refund Policy outlines our guidelines for refund requests related to our hosting and domain services. Please read this policy carefully before making a purchase. By using our services, you agree to comply with the terms set forth in this Refund Policy.
Hosting Services Refund Policy
We offer a 10-day money-back guarantee on our hosting services. If you are not satisfied with our hosting services within 10 days of your initial purchase, you may request a full refund of the hosting fees paid, excluding any additional services, domain registrations, and third-party fees. Please note the following:
• This refund policy applies only to new customers on their first hosting account with us.
• Domain registration fees, third-party services, and add-ons are non-refundable.
• The money-back guarantee does not apply to renewals, upgrades, or existing accounts.
• Refund requests must be submitted within [number] days from the date of the initial purchase.
Domain Services Refund Policy
Domain registrations, renewals, and transfers are final and non-refundable. Once a domain registration or transfer is processed, we are unable to issue refunds for these services.
Refund Process
To initiate a refund request, please follow these steps:
1. Contact our customer support team at [customer support email or link] within the applicable refund period.
2. Provide your account information, purchase details, and the reason for your refund request.
3. Our team will review your request and respond within [timeframe] with further instructions.
Exceptions
We reserve the right to deny refund requests in the following circumstances:
• Violation of our Terms of Service or Acceptable Use Policy.
• Abuse of our services or fraudulent activity.
• If the refund request is made after the specified refund period.
Payment Methods
Refunds will be issued to the original payment method used for the purchase. Please allow 10 Day’s for the refund to be processed and reflected in your account.
Modification to Services
If you choose to downgrade or cancel part of your services after the refund period has passed, no refunds will be issued for the remaining unused portion of the services.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at contact[at]karizanta.com.
By using our hosting and domain services, you acknowledge that you have read and understood this Refund Policy and agree to comply with its terms and conditions.